Overview
Digital experience analytics platform providing session replay, interaction maps, and struggle detection. Captures user sessions to identify UX issues, conversion blockers, and application errors across web and mobile.
Detection capabilities
- Signature count
- 1
- Detection methods
- network
- Property types
- hostname
Performance impact
Performance Impact
- Requests per page
- 1
Common mistakes
- 1Not masking sensitive form fields and personal data visible in session recordings
- 2Deploying session recording without explicit consent, treating it as a functional necessity
- 3Failing to conduct a DPIA before deploying on pages handling financial or health data
Compliance considerations
Records complete user sessions including all interactions and page content. Similar compliance profile to other session recording tools — explicit consent is recommended. Configure data masking for all sensitive fields. Glassbox processes data that may include personal data visible on screen — a DPIA is recommended before deployment.
Related services
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