Overview
Customer feedback widget that embeds a feedback tab or button on website pages, enabling visitors to submit ratings and comments. Collects user-submitted feedback and associated session data. US-based service with no dedicated EU data residency offering.
Detection capabilities
- Signature count
- 2
- Detection methods
- network
- Property types
- hostnamepathname
Performance impact
Performance Impact
- Script size
- 15 KB
- Requests per page
- 1
Common mistakes
- 1Loading the feedback widget before obtaining consent, particularly when it sets session cookies on page load
- 2Not disclosing feedback widget data collection in the privacy notice
- 3Failing to configure the widget to suppress personal data entered in free-text feedback fields
Compliance considerations
Embeds a JavaScript widget that sets a session cookie and may transmit feedback submissions to Feedbackify servers.
Consent: Consent is generally required under ePrivacy before loading the widget script if it sets cookies or transmits data. The widget can be treated as functional where its sole purpose is to relay user-initiated feedback with no behavioural tracking.
Data capture: Collects free-text feedback and ratings voluntarily submitted by users. IP address and basic session data are transmitted with each submission.
Privacy notice: Must disclose use of a third-party feedback tool, the data collected, and the data processor relationship with Feedbackify.
Data location: US-based — ensure appropriate transfer mechanism (Standard Contractual Clauses) is in place before deployment in regulated EU contexts.
Related services
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