Overview
Experience management platform providing session replay, feedback collection, and digital experience analytics. Captures user interactions, form submissions, and behaviour patterns. Acquired Decibel (DXA platform) for session replay capabilities.
Detection capabilities
- Signature count
- 2
- Detection methods
- network
- Property types
- hostname
Performance impact
Performance Impact
- Requests per page
- 2
Common mistakes
- 1Deploying session replay alongside feedback forms under a single consent category when they have different requirements
- 2Not configuring data masking rules for sensitive form fields in the session replay component
- 3Treating experience analytics as basic analytics when session replay captures far more detailed user data
Compliance considerations
Session replay and experience analytics capabilities capture user interactions including clicks, scrolls, and form entries. Consent requirements depend on the features deployed — feedback surveys may be functional, but session replay requires explicit consent. Configure data masking for sensitive fields across all deployed features.
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