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Performance MonitoringHigh complexity

Pingdom

by pingdom

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Sets cookies
No
Sends PII
No
Cross-site tracking
No
Consent required
Required

Overview

Real user monitoring (RUM) snippet owned by SolarWinds that collects browser-side performance metrics including page load times, resource timing, and geographic distribution from actual visitors. Often overlooked in governance reviews because it is classified as an operations tool, yet the RUM component executes in visitor browsers and collects data that may constitute personal data under GDPR. The distinction between Pingdom's server-side synthetic monitoring (no personal data) and its client-side RUM (in scope) is frequently misunderstood.

Detection capabilities

Signature count
1
Detection methods
network
Property types
hostnamepathname

Performance impact

Performance Impact

Requests per page
1

Common mistakes

  • 1Assuming Pingdom RUM is purely technical and exempt from consent requirements, when the client-side script collects browser data that may constitute personal data under GDPR (IP addresses, user agent strings, geographic location)
  • 2Deploying the RUM snippet without distinguishing it from synthetic monitoring in the privacy notice - only RUM involves processing visitor data
  • 3Not reviewing SolarWinds' data processing terms following the SolarWinds supply chain attack (2020), which highlighted the importance of vendor security due diligence
  • 4Failing to include Pingdom RUM in the cookie audit, as its cookies and local storage usage are often overlooked alongside more prominent analytics tags
  • 5Loading the RUM snippet on all pages when performance monitoring on a representative sample would be sufficient and more proportionate

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