Overview
Session replay and product analytics platform, acquired by Cisco in 2023. Records user sessions with heatmaps, event tracking, and funnel analysis. Provides automatic event detection and crash reporting for web and mobile applications.
Detection capabilities
- Signature count
- 2
- Detection methods
- network
- Property types
- hostname
Performance impact
Performance Impact
- Script size
- 55 KB
- Requests per page
- 2
Common mistakes
- 1Not configuring sensitive element masking, allowing session replays to capture personal data in forms
- 2Treating session replay as standard analytics for consent categorisation
- 3Deploying session recording on all pages including those handling sensitive data without targeted exclusions
Compliance considerations
Records user sessions including clicks, scrolls, and form interactions. Session recordings can capture sensitive data displayed on screen. Explicit consent is required for session recording. Configure sensitive field masking and element blocking. Smartlook offers EU data processing — verify this is configured.
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