Overview
Conversational cloud platform providing live chat, chatbots, and messaging across web, mobile, and social channels. The lptag.liveperson.net tag loads the chat widget and visitor tracking runtime.
Detection capabilities
- Signature count
- 1
- Detection methods
- network
- Property types
- hostname
Performance impact
Performance Impact
- Script size
- 150 KB
- Requests per page
- 2
Common mistakes
- 1Loading the LivePerson tag with proactive-engagement rules before obtaining consent
- 2Not disclosing chat transcript retention in the privacy notice
- 3Storing chat transcripts containing personal data without defined retention periods
Compliance considerations
Embeds a chat widget that collects visitor identity, browsing behaviour, and conversation transcripts. The widget may load JavaScript and set cookies before user interaction. Consent approach depends on implementation - if the widget tracks behaviour or stores session data before initiation, functional consent is required.
Related services
Scan your site for LivePerson Chat
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