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Chat & SupportMedium complexity

Qualified

by qualified

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Sets cookies
No
Sends PII
No
Cross-site tracking
No
Consent required
Functional

Overview

Conversational marketing platform for B2B pipeline generation. Provides live chat, AI chatbots, and account-based visitor identification using Salesforce integration. Identifies website visitors and routes them to sales representatives.

Detection capabilities

Signature count
2
Detection methods
network
Property types
hostname

Performance impact

Performance Impact

Requests per page
2

Common mistakes

  • 1Enabling visitor identification and profiling before obtaining consent, treating it as a basic chat widget
  • 2Not disclosing that the chat tool also identifies visitors using CRM and reverse-IP data
  • 3Storing chat transcripts with personal data without defining appropriate retention periods

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