Overview
Customer service and support platform. The Zendesk Web Widget provides live chat, help centre search, and support ticket creation. Embeds a persistent widget that collects visitor information and conversation data.
Detection capabilities
- Signature count
- 2
- Detection methods
- network
- Property types
- hostname
Performance impact
Performance Impact
- Requests per page
- 2
Common mistakes
- 1Enabling proactive chat triggers based on browsing behaviour without analytics consent
- 2Not configuring data retention for chat transcripts containing personal data
- 3Loading the full Zendesk widget with tracking capabilities when only the help centre component is needed
Related services
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